Frequently Asked Questions – Easy Coder

Q: How can I make a payment without using a credit or debit card?

A: You can use one of the following methods:

• Google Play Gift Card: Purchase a gift card from local stores or online, then redeem it in the Google Play Store app under “Payments & subscriptions.”
• Mobile Carrier Billing: Charge purchases directly to your phone bill with supported carriers like Airtel and MTN. Set this up by going to “Payment methods” in the Play Store app and selecting “Use carrier billing.”
• PayPal: Link your PayPal account to your Google Play account by selecting “Add PayPal” in the “Payment methods” section.

Q: Why are my lessons or videos not loading or functioning correctly?

A: Ensure you have a stable internet connection. Try the following steps:

• 1: Clear the Easy Coder app cache and restart the application.
• 2: Update the app to the latest version.
• 3: Uninstall & Reinstall the App.
• If you tried all 3 steps and the issue is not resolved. Please send a message through the app

Q: How do I solve specific coding problems?

A: Double-check your code for logical errors and ensure it matches the problem’s requirements. For additional help:

• Check the provided lesson videos or hints.
• Send a screenshot of your code to easycoder@amensah.com.

Q: Why has my progress been deleted, or why can’t I move to the next lesson?

A: Ensure you are logged into the same account you originally created. If you have switched devices or reinstalled the app, this might affect your progress. For specific issues:

• 1. Clear the app cache and update to the latest version.
• 2. Contact support by sending a message through the app for personalized assistance.

Q: Can you add more features like more languages, or fix existing performance issues?

A: We are continuously working to improve the app by incorporating suggestions. Upcoming updates may include:

• More Languages: We plan to add these features based on user demand.
• Performance Enhancements: Regular updates to resolve bugs and enhance app performance.
• If you have suggestions, contact us at easycoder@amensah.com.